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Frequently Asked Questions

How will I know if my order has shipped?

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.

Can I arrange for my own courier or shipping provider to deliver my order?

We’re sorry, but because of our production process, we can’t accept special shipping requests.

Can I order by phone?

The answer is “No”; however we are looking forward to do that in the nearest future. 

I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at support@umeedcareerportal.com to receive instructions on how to be approved and submit your PO.

What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email (support@umeedcareerportal.com) and we can look up this information for you.

What if I received an incorrect or defective item? 

Please contact us (support@umeedcareerportal.com) for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!

Do you offer discount codes?

Yes, we do offer standard discount codes some period during a year; however please follow our website for updated information. Not a member? Please sign up now. Also, make sure and sign up for our email list so that you don’t miss out on special offers.

My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based of your credit card issuer’s policies for funds to be available back in your account.

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